FaqSpcial requirements?Please contact us.
Q: 1.How do I contact you?
A: Pls send feedback to us or Call us at 0086-18974762151 or 0086-13938480725
Q: 2.How do I place an order?
A: Even though the products listed on our web site have detailed specifications such as size and material,many items need to be customized by closely following the specification provided by a customer in order to achieve satisfactory installation at the customer site. So we strongly encourage our customers to call us once you have made a decision on the style and material of a product.
Many times we would like our cu-stomer to provide us a detailed drawing of the product you need. This way you won’t find yourself frust-rated about, for example, a small error on the width of a product, after waited for weeks for the product to arrive. By talking to us first about the product you need, we ensure you receive what you want. Once we finalize the product specification, you can proceed with ordering.
Q: 3.What payment methods do you accept?
A: Under most circumstances, you will make two payments for your order. We ask for a 40% non-refundable deposit at the time of order, with the remainder due when the product is ready to ship (approx. 2-4 weeks before final delivery to you). Shipping cost is not included in the price listed on our website so we will charge you the shipping fee as well .Once we receive full payment, we will release your order to shipping company.
Q: 4.What if I want an item in another size or stone?
A: For custom orders, these items may also be ordered by calling or emailing us. Please include all specifications,and attach pictures (if needed), include (if applies) your own design that you want to have designed per your specifications. Because our stone products are individually hand-carved, anything can be carved.We understand sometimesthe sizes and/or stones we have in current stock may not fit your design or space requirements, custom work is welcomed. Designers and/or Custom Builders welcome.
Q: 5.Are there any special care instructions I need to follow?
A: Marble is softer and more porous then granite. Marble is a good choice in kitchens and bathrooms. When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty in any application. Ingeneral, farm sink made by marble does not stain because marble has very little porosity. Most colors will never show any moisture.
Also marble is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your home improvement store or super store.
Granite In general, products made in granite does not stain because Granite has very little porosity. Most colors will never show any moisture. Also Granite is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean granite.
Q: 6.How do I check on my order statues?
A: If you would like to check the statues of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.
In general most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item have been shipped you will receive an email from us.
We are always here to answer any question you might have. So please do not be hesitate to contact us.
Q: 7.What if i need to cancel my order ?
A: We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 24 hours of placing your order)and we will do our best to cancel your order. If your order has already shipped or production started, please see our Returns policy for further instructions.
Q: 8.Can I see the production process?
A: Yes. We will keep you posted with production photos.We will not pack the products until we get your approval on the final products. cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 24
hours of placing your order)and we will do our best to cancel your order.
If your order has already shipped or production started, please see our Returns policy for further instructions. Any questions or unclear point you have . PLS contact with us.
We are pleasure to answer for you.
-YOU FINE SCULPTURE